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January 30, 2026: Service has been restored to all customers in Ireland, WV. Learn more. 
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Welcome former Standard Gas, Bazzle Gas, McIntosh Gas & Oil and Ross & Wharton Gas customers! Effective June 1, 2024, Hope Gas is your new natural gas company. We look forward to serving you! Learn more.
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IMPORTANT INFORMATION FOR FORMER SOUTHERN PUBLIC CUSTOMERS: As of October 28, 2024, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers have changed. Learn more.
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IMPORTANT INFORMATION FOR FORMER CONSUMERS GAS CUSTOMERS: As of August 1, 2025, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers have changed Learn more.
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IMPORTANT INFORMATION FOR FORMER PEOPLES GAS WV CUSTOMERS: Starting on September 3, 2024, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers will change on September 3rd. Learn more.

My Account

Beginning on January 2, 2024, the new Hope Gas customer service and billing activities will be operated in West Virginia! As part of this update, Manage Your Account (MYA) changes to My Account on January 2nd.

Starting on January 2, 2024, the new Hope Gas My Account system is available for online payments.

  • Login using your username and password from the Manage Your Account system. You will be prompted to change your password your first time logging in to the new My Account system. 

My Account

Ways to Pay

Please note, as of January 2, 2024, your Hope Gas account number has changed. Your new account number will appear on your Hope Gas bills generated on or after January 2, 2024. Please update your account number when you pay using online systems.

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Online
Starting on January 2, 2024, the new Hope Gas My Account system will be available for online payments.
Paying your bill online is easy, fast and free when you use echeck! Credit card payments are also accepted. Please see below for details. 

Access My Account and make a payment.

  • Login using your username and password from the Manage Your Account (MYA) system. You will be prompted to change your password when logging in to the new My Account system for the first time.
My Account
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AutoPay
Sit back, relax, and let AutoPay do the work! AutoPay is a free way to ensure payments are made on time for both residential and business accounts. To get started, sign in to your My Account. Don’t have an account? Register today! The exact amount of the bill will be withdrawn from your checking/savings account 10-21 days after the bill date. You choose the days for your convenience! The days can be changed if needed.
After enrolling for AutoPay, check your bill for indications of AutoPay enrollment including the AutoPay date and amount. If this is not shown, please continue to pay your bill through another method until established.

Please note, as of January 2, 2024, your Hope Gas account number has changed. Your new account number will appear on your Hope Gas bills generated on or after January 2, 2024. Pleaes update your account number when you pay your bill using online systems. 

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Card/Digital Payment
Looking to pay with card or digital payment? You can make a one-time card or digital payment through our third-party vendor, Paymentus, by calling 833-425-1817. This service is available in English and Spanish. Acceptable forms of payment include all major credit cards, debit cards, checking account, or savings account. Transaction fees apply as follows:
  • If you have a residential account, there will be a $1.65 fee per transaction. You can pay up to $1,000 per transaction.
  • If you have a non-residential account, there will be a $14.95 fee per transaction. You can pay up to $15,000 per transaction.
  • If a payment is made Monday-Friday BEFORE 4:00 PM EST, your payment will post the next business morning. 
  • If a payment is made Monday-Friday AFTER 4:00 PM EST or on weekends or holidays, your payment will post the next business day
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Payment Disclaimer
If you choose an unauthorized vendor to pay, Hope Gas would like to make you aware that:
  • Hope Gas is not responsible for payment vendor’s accuracy or time frame when delivering and recording the payment
  • There is no guaranteed timeline for these payments to post. Generally, these processes can take up to five (5) business days or more
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Payment Center

In person payment centers will begin accepting Hope Gas payments on January 3, 2024. Kroger walk in locations will begin talking Hope Gas payments on January 5, 2024.

In person payments are accepted at our authorized payment centers with no fee. To pay at a payment center, you will need your bill or account number. Authorized payment centers accept:

  • Cash
  • Money orders (written to the authorized payment center, not to Hope Gas)
  • Checks (including personal checks, traveler’s checks, and cashier checks)
  • Pin-based debit cards (Walmart and Kroger locations)
  • Walmart MoneyCard (Walmart locations)

Please verify with your authorized payment center that money orders and checks are accepted. The acceptance of money order and checks are up to center’s discretion.

Hope Gas Payment Centers

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By Mail

The Hope Gas mailing address for payments has changed! Be sure to include your account number when sending a check. Check payments can be mailed to:

  • Hope Gas
  • P.O. Box 646049
  • Pittsburgh, PA 15264-6049

Assistance Programs & Billing Options

Everyone needs a hand sometimes. Hope Gas is here to help! Below are resources available to you:
  • Budget Billing: This takes the previous 12-month history of usage and divided evenly to create an estimated monthly amount
  • eBill: Receive your bill electronically
  • Large Print: For large print bills, please contact us at 1-800-688-4673
  • Payment Plans: If you have gotten behind, payment plans can help catch you up
Our community also offers assistance programs. You can learn more about these programs by following the links below. 
Utility Assistance Programs:
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If you’re past due on your energy bill or facing disconnection of your gas service, visit www.wv211.org. Trained professionals are available 24/7 and can refer you to resources for basic human needs, childcare, elder care, housing assistance and more.

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The Emergency Low-Income Energy Assistance Program (E-LIEAP) provides assistance to eligible households facing home heating emergencies during the winter months. Visit this page to see if you are eligible.

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Dollar Energy Fund is a 501(c)3 organization with the mission to improve the quality of life for households experiencing hardships by providing utility assistance and other services that lead to self-sufficiency.


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The Low-Income Energy Assistance Program (LIEAP) assists eligible households with the cost of home heating through direct cash payments or payments to utility companies on their behalf. It also offers a 20% discount program for eligible participants

Additional Assistance Programs:
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The West Virginia Housing Development Fund will provide financial assistance to eligible homeowners for qualified mortgage or housing-related expenses to avoid delinquency, default, foreclosure, loss of utilities or home energy services, and displacement.

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The West Virginia Homeowners Rescue provides financial assistance to homeowners facing hardships due to the COVID-19 pandemic. This program offers help with mortgage payments, utilities, property taxes, and critical home repairs to prevent foreclosure and displacement. 

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The Low-Income Home Energy Assistance Program (LIHEAP) Repair and Replacement Program is available to homeowners in need of emergency heating and/or cooling. The program is only available to households with unsafe or malfunctioning/non-operable heating and/or cooling systems. 


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The West Virginia Bureau of Family Assistance provides essential services and support to help families achieve stability. You will find assistance with financial hardships, access to food, childcare support, and other critical resources with the Emergency Assistance Program. Check their website for qualifications.

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This program is specific to Parkersburg West Virginia and only for Parkersburg Residents providing emergency service to avoid non-pay disconnects

Understanding Your Bill 

Explanation of Charges

RS - Residential Service

SGS - Small General Service

RS AC - Residential Service with Air Conditioning

SGS AC - Small General Service with Air Conditioning

LGS - Large General Service

LCI-D - Large Commerical and Industrial - Distribution

LCI-DS - Large Commerical and Industrial - Direct Service

TR - Transport

TA - Tariff Sales

Service Charge  
Hope Gas incurs certain fixed costs each month regardless of the amount of gas used by its customers. The monthly service charge covers part of these ongoing costs. This charge includes such things as meter reading, billing, customer accounting, operating and maintenance expenses.
Service/Reconnect Charge
Each time the Company responds to a request to re-read a meter and the original read is determined to be accurate, to reconnect service, or to initiate service in a new or different name at an existing location and a premise visit is required, a charge of $30.00 shall apply.
Gas Recovery Reconnection Charge
The Public Service Commission of West Virginia allows the Company to charge a fee for customers who apply for service within eight (8) months following a previous discontinuance of service at the customer's request. This charge will be equal to the number of months elapsed after the discontinuance of service multiplied by $7.51 pipeline fixed recovery rate. 
Meter Reading
Meters are generally read each month. Bills are rendered monthly. If a meter is not read, usage will be estimated based on factors such as previous usage history, number of days in billing cycle, and the effects, if any, of abnormal weather conditions. The bill will indicate if an actual or estimated reading was used to determine the gas usage. 
Municipal Surcharge
A Municipal Surcharge is a tax or fee paid by Hope Gas to cities it serves. Hope Gas is permitted to recover this fee from residents of those cities.
Excise Tax
Many cities levy an excise tax on public utility bills paid by residents of those cities. In this instance, Hope Gas collects this tax for the cities.
Late Payment Charge
A late payment charge of 1% will be added to the net current amount unpaid on each bill where it is appropriate

Recent Billing Inserts

- Low Income Discount
- Dollar Energy Fund Pledge Card
- WNA and 25% Discount Insert

Recent Safety Brochures

- Fall / Winter - Natural Gas Pipeline Safety
- Spring /Summer - Natural Gas Pipeline Safety

Weather Normalization Adjustment Program 

On February 10, 2025, in Case 25-0417-G-42T, the Public Service Commission of West Virginia (PSC) approved a Weather Normalization Adjustment (WNA) as a five-year pilot program for bills rendered to Rates Schedules Residential, Small General Service, and Large General Service, sales and transport customers from November 1 to May 31. A WNA is a billing method used to adjust for differences between “normal” (or expected) weather and “abnormal” (or unexpected) weather in the base rate charge portion of the customer bill; the WNA does not apply to the gas supply charge or the Pipeline Replacement and Expansion Program (PREP) components.
A Weather Normalization Adjustment will be applied under the following circumstances:
  • If temperatures are more than two (2) percent colder than normal during the WNA billing period, customers will receive a credit on their bill.
  • If temperatures are more than two (2) percent warmer than normal during the WNA billing period, customers will receive a surcharge on their bill.
  • If temperatures are within two (2) percent of normal weather during the WNA billing period, the WNA amount will be zero and ‘0.00’ will be shown on the bill.
What is “normal” weather?

Hope Gas uses a 10-year system-wide average temperature from information provided by the National Oceanic and Atmospheric Administration (NOAA) from measuring stations located throughout the Hope Gas service territory. Next, Heating Degree Day differences, as discussed below, are calculated from this average to predict and plan for normal customer heating requirements.
How do Heating Degree Days measure weather?

Heating Degree Days (HDD) are used to measure how cold it is on a given day. HDDs are calculated by subtracting the average temperature for the day from 65°F. Below 65°F is considered a threshold at which heat would typically be necessary for the average customer. The system- wide average for years 2015 to 2024 (or Normal HDDs) was used to determine the revenue increase approved in the 2025 base rate case and will be used to determine the WNA, if applicable..
What is the Base Load Monthly Mcfs (BLMM)?

The BLMM is the daily base load factor for usage not related to heating. The BLMM is the daily base load factor for usage not related to heating. It is determined by using each customer’s usage between May 15 and September 25 and dividing that usage by the number of days related to that usage. This usage represents gas used by a water heater, a range, or clothes dryer. This usage is expected to be constant during the year. Thus, base load usage is not subject to the WNA factor.
Can a customer choose to opt out of WNA?

No. Customers served under Rates Schedules Residential, Small General Service, and Large General Service, sales and transport cannot opt out of participation.

Gas Rates & Tariffs 

What is a tariff?

In utility filings, a tariff refers to open contracts between public utilities and the general public filed with the Public Service Commission. They outline the terms and conditions of providing utility service to the public including rates, fees and charges. 

Current natural gas rates and tariffs for residential and business customers:

In addition to Hope Gas rate and tariff information, you may also view our rate history or complete tariff package.

Click here to learn more about Hope Gas's rate request filed on April 30th, 2025.

Rules, Regulations and General Information

- Explanation of Symbols and Abbreviations
- Index of Communities Served
- Index of Natural Gas Public Utilities Served
- Rules and Regulations for Distribution and Sale of Natural Gas
- Additional Rules for Customers on High Pressure Main or Field Lines
- Third-Party Use of Hope Lines to Facilitate Third-Party Free-Gas Obligations
- Classification of Customers and Applicability of Rate Schedules
- Natural Gas Supply
- Local Tax Surcharge
- Budget Payment Plan
- Low-Income Discount Pilot Program
- Rules and Regulations for the Transportation of Natural Gas
- Transportation Request Form
- Pooling Tariff
- Weather Normalization Adjustment
- Production Gathering and Aggregation Service

Rate Schedules

- Comprehensive Schedule of Rates
- Comprehensive Schedule of Retention Percentages
- Residential Service Rate Schedule
- Special Reduced Rate Residential Service Rate Schedule
- Small General Service Rate Schedule
- Large General Service Rate Schedule
- Air Conditioning Service Rate Schedule
- Wholesale Service Rate Schedule
- Emergency Shelter Service Rate Schedule
- Large Commercial-Industrial Service Rate Schedule
- Transportation Service Rate Schedule
- Pipeline Replacement and Expansion Program Rate Schedule
- Production Gathering and Aggregation Service Rate Schedule
My Account